PRIVACY POLICY
Last updated: 15 October 2026
At Dirty Laundry Studio, we respect your privacy. We may be a little rebellious when it comes to streetwear, but when it comes to your personal information, we take things seriously.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, make a purchase, contact us or interact with our brand.
Dirty Laundry Studio is based in Malaysia and serves customers in Malaysia and internationally. This policy is intended to reflect our Malaysian operations and applicable personal data protection laws.
By using our website and providing your personal information, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will seek your consent separately.
1. WHO WE ARE
This website is operated by Dirty Laundry Studio, a streetwear brand based in Malaysia.
For the purposes of this Privacy Policy, “Dirty Laundry Studio”, “Dirty Laundry”, “we”, “us” and “our” refer to the business operating this website.
2. THE PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of personal information.
Information you provide directly
- Your name and contact details, including email address and telephone number.
- Billing and delivery addresses.
- Order details, purchase history, product selections and return or exchange requests.
- Information you provide when contacting customer service.
- Information submitted through website forms, product reviews, competitions, promotions or customer surveys.
- Your preferences for receiving marketing communications, where applicable.
Payment information
Payments are processed through the payment methods and service providers available at checkout. We may receive transaction details, payment status and limited payment-related information necessary to manage your order.
Full payment-card details may be collected and processed directly by the relevant payment provider. We do not intentionally store full payment-card details on our own systems unless expressly disclosed and lawfully handled through an appropriate payment arrangement.
Technical and website usage information
When you visit our website, certain information may be collected automatically, depending on your device, browser settings, cookie preferences and the services we use. This may include:
- Internet Protocol (IP) address.
- Browser type and device information.
- Pages visited, products viewed and interactions with our website.
- Referring websites and general browsing activity.
- Cookie identifiers and similar online technologies.
- Technical information used to maintain website security, performance and functionality.
Information from third parties
We may receive relevant information from payment providers, delivery companies, website service providers, social media platforms and other service partners where necessary to process your orders, support our business or carry out activities you have authorised.
We will handle personal information obtained from third parties in accordance with applicable law.
3. HOW WE USE YOUR PERSONAL INFORMATION
We collect and use personal information for legitimate business purposes, including the following.
To process your orders
- Confirm and manage purchases.
- Process payments and refunds.
- Prepare, pack and dispatch products.
- Arrange delivery and provide tracking information.
- Manage returns, exchanges and after-sales support.
To provide customer service
- Respond to enquiries and complaints.
- Help resolve delivery or payment issues.
- Communicate important updates about your orders.
- Maintain records of customer service interactions where necessary.
To operate and improve our website
- Maintain website functionality and security.
- Understand how customers use our website.
- Improve product listings, shopping experiences and website performance.
- Diagnose technical problems and prevent fraudulent activity.
To manage our business
- Maintain business, accounting and transaction records.
- Meet applicable legal, regulatory and tax obligations.
- Protect our rights, property and business operations.
- Investigate suspected fraud, abuse or unlawful activity.
To send marketing communications
Where permitted by law and subject to any required consent, we may use your contact details to send information about new collections, product launches, promotions, events and other Dirty Laundry Studio updates.
You may unsubscribe from marketing emails using the unsubscribe link provided or contact us directly.
Unsubscribing from marketing communications will not prevent us from sending essential messages relating to an order, payment, delivery, return or other service you have requested.
We will not use personal information for a materially different purpose without providing the required notice or obtaining consent where required by law.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels and similar technologies to operate properly, remember preferences, support shopping-cart functionality, measure website performance and, where enabled, support advertising or marketing activities.
These technologies may be used for the following purposes:
- Essential cookies: Support website security, navigation, checkout and shopping-cart functions.
- Preference cookies: Remember settings and improve your browsing experience.
- Analytics technologies: Help us understand website traffic and how visitors interact with our store.
- Advertising technologies: Where enabled, help measure campaigns or deliver relevant advertising.
The specific cookies and technologies used will depend on our website configuration and the third-party services we have enabled.
You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect website functionality.
Where consent is required for non-essential cookies or similar technologies, we will provide appropriate choices before using them.
5. WHEN WE SHARE YOUR PERSONAL INFORMATION
We do not sell your personal information to third parties as a standalone product.
However, we may share relevant information with trusted third parties where necessary to operate our store, fulfil your requests, protect our business or comply with the law.
These parties may include:
Website and e-commerce providers
Our online store is hosted and supported by e-commerce and technology providers, which may process customer and transaction information to operate the website, checkout, customer accounts and related services.
Payment providers
Payment processors and financial service providers process payments, verify transactions and help prevent fraud.
Courier and logistics companies
Delivery partners may receive your name, delivery address, telephone number, order details and other information necessary to deliver your purchase. This may include courier providers operating in Malaysia and internationally.
Marketing, analytics and communication providers
Where we use such services, relevant information may be processed to send authorised marketing communications, measure campaigns, analyse website activity or provide customer support.
Professional advisers and authorities
We may disclose information to accountants, legal advisers, regulators, law enforcement agencies or other authorities where reasonably necessary and legally permitted or required.
Business transactions
If our business undergoes a merger, restructuring, sale or transfer of assets, personal information may be disclosed to relevant parties as part of that process, subject to applicable legal requirements.
We take reasonable steps to ensure that third parties handling personal information on our behalf are subject to appropriate confidentiality, security and data protection obligations.
6. INTERNATIONAL DATA TRANSFERS
Although Dirty Laundry Studio is based in Malaysia, we serve customers internationally and may use service providers or technology systems located in other countries.
As a result, your personal information may be transferred to, stored in or accessed from jurisdictions outside Malaysia, depending on the services used and the destination of your order.
Where personal information is transferred internationally, we will take the steps required under applicable Malaysian data protection law, including ensuring that the relevant transfer conditions and safeguards are satisfied.
Different countries may have different data protection laws. We will take reasonable measures to protect personal information when it is handled by service providers or recipients outside Malaysia.
7. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.
These measures may include access restrictions, appropriate security controls, secure service providers and procedures for managing personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to protect the information entrusted to us.
If a personal data breach occurs, we will assess the incident and take the actions required by applicable law, including notification to the relevant authorities or affected individuals where required.
8. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal and regulatory requirements.
For example:
- Order and transaction records may be retained to fulfil purchases, handle disputes and meet accounting or tax obligations.
- Customer service records may be retained to resolve enquiries and maintain appropriate business records.
- Marketing information may be retained while you remain subscribed or until it is no longer required for the relevant purpose.
- Technical and security records may be retained for periods appropriate to security, troubleshooting and operational needs.
When personal information is no longer required, we will take reasonable steps to securely delete it, destroy it or anonymise it, subject to applicable law and any legitimate need to retain relevant records.
9. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate, incomplete or outdated information.
- Withdraw consent for processing where the processing relies on your consent.
- Request that we stop using your personal information for direct marketing.
- Exercise other rights available under applicable Malaysian personal data protection law.
To submit a request, contact us at care@dirtylaundrystudio.com.
We may need to verify your identity before responding. We will handle requests in accordance with applicable legal requirements and time limits.
Certain requests may be subject to lawful exceptions, restrictions or conditions. Where we cannot fulfil a request in full, we will explain the position where legally appropriate.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. It may also affect our ability to provide certain services if the information is necessary to fulfil your request or complete a transaction.
Your rights under the GDPR/CCPA Privacy Rights
10. DIRECT MARKETING PREFERENCES
We may send marketing emails or other promotional communications where permitted by law.
If you no longer wish to receive marketing emails, you can unsubscribe using the link in the email or contact care@dirtylaundrystudio.com.
Please allow a reasonable period for your preference to take effect. You may still receive essential transactional or service-related communications.
Where applicable, we will respect your marketing preferences and any consent requirements imposed by law.
11. THIRD-PARTY WEBSITES AND SOCIAL MEDIA
Our website may contain links to third-party websites, payment services or social media platforms, including Instagram and other platforms used by Dirty Laundry Studio.
When you visit or interact with these third-party services, their own privacy policies and terms may apply.
We do not control how independent third parties collect or process personal information through their own services. We encourage you to review their privacy notices before providing information directly to them.
If you contact us through a social media platform, the platform may also process information about that interaction under its own policies.
12. CHILDREN’S PRIVACY
Our website is intended for general retail customers and is not specifically designed to collect personal information from children.
If you are under the age required by applicable law to provide valid consent for a particular type of personal data processing, please involve a parent or legal guardian where required.
If we become aware that we have collected personal information in circumstances where the collection is unlawful, we will take appropriate steps to address the issue in accordance with applicable law.
13. PERSONAL INFORMATION PROVIDED BY YOU
When providing personal information to us, you should ensure that it is accurate, complete and up to date.
If you provide information about another person, such as a gift recipient, you should ensure that you are authorised to provide the information and that the person has been informed where required by law.
Please notify us if your contact or delivery information changes while an order is being processed.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers or legal obligations.
The latest version will be published on this page with an updated date.
Where required by law, we will provide additional notice or seek consent before implementing relevant changes.
We encourage you to review this page periodically so that you remain informed about how we handle personal information.
15. CONTACT US
Have a question about privacy, personal information or how we handle your data?
Get in touch with us.
Website: www.dirtylaundrystudio.com
General enquiries: care@dirtylaundrystudio.com
Returns and refunds: returns@dirtylaundrystudio.com
We will review your enquiry and respond in accordance with applicable requirements.